Overview
 Grievance Process
 How To Contact Us
 FAQ's
 Health Care Proxy Form
 Patients' Bill of Rights
 Patients' Responsibilites
 Helpful Numbers
 Additional Resources

Grievance Process

Our goal is to provide the best healthcare and medical service possible. We hope to exceed your expectations. Sometimes, however, you may feel that we could have done better. The Patient Representative Office welcomes your comments, whether you wish to tell us that your stay was wonderful or to ask for help to resolve a problem. We want to hear from you.

Sometimes patients or their loved ones hesitate to contact us about difficulties they may have encountered. We promise to try to resolve your problem quickly, and you will have the satisfaction of knowing that you have given us a chance to learn how to improve service at Beth Israel. The information that we collect is shared with our leadership and used to develop service improvements. We value what you have to say and we welcome your call. You can expect a comprehensive investigation and detailed response to your concerns.