Mount Sinai Doctors Offices has the following policies:

Appointments: Our services are available by appointment only, but our primary care providers usually can accommodate urgent-care visits on the same day.

Late arrivals and cancellations. We encourage all patients to be on time for their appointments. We cannot guarantee that patients will be seen if they are late.

All cancellations require 24 hours notice. There is a $50 charge for any cancellations made in less than 24 hours of the appointment time. This fee is not reimbursable by insurance.

Phone coverage: There is 24-hour coverage available for all providers.

Prescription refills: Please provide 48 hours notice to process all prescription refills. Drug Enforcement Administration (DEA) controlled substance drugs cannot be phoned into a pharmacy. Prescriptions are e-prescribed.

Referrals: For primary care services, please provide 48 hours notice to process referrals. For specialty services, referrals need to be received on or before appointment time.

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Mount Sinai West
Doctors' Offices
780 Eighth Avenue, Suite #303
New York, NY 10036
(212) 641-4500

Our office hours are:
Mon. - Thurs, 8am to 7pm
Friday, 8am to 5pm
Saturday, 9am to 2pm
(There are no Saturday hours in July and August)

Our services are by appointment only, but primary care providers can usually accommodate urgent-care visits the same day.