Introduction:

The Continuum Health Partners hospitals - Beth Israel Medical Center, Roosevelt Hospital, and St. Luke's Hospital - care for patients 24 hours a day, every day. Our mission is to advance the health of the people in our community through exceptional care. We respect every person’s right to receive quality and compassionate care in a dignified environment by caregivers who value the importance of individualized attention. A Financial Assistance Program has been implemented at all hospitals affiliated with Continuum Health Partners to assist our community’s most vulnerable members in receiving the care they need. Our website will provide you with important information about this Program as well as contact information for Continuum's Department of Patient Financial Counseling.

Continuum’s Financial Assistance Program will help you to apply for either government-sponsored insurance or financial assistance offered through our hospitals. Our team in the Department of Financial Counseling will help you determine whether you are eligible for financial assistance based on the amount of your bill and your financial situation. Our financial counselors will also work with you to arrange extended payment terms, based on your unique circumstances.

All of our hospitals are committed to:

• Maintaining respect and compassion for our patients and their families.
• Assisting patients in gaining access to government insurance programs.
• Informing and educating our staff about the Financial Assistance Program.
• Providing clear information to patients regarding our policy.
• Ensuring easy access to the Financial Assistance Program for everyone.

If you need more information about our Financial Assistance Program, please contact our Department of Financial Counseling at one of the numbers listed in the Contact Us section of our website. Our office will offer language assistance services free of charge to anyone who has a need for an interpreter. Communicating with our staff is the most effective way to make sure you receive the care you need as soon as possible.

Información en español: Beth Israel Medical Center

Información en español: St. Luke's and Roosevelt Hospitals

*This policy does not apply to New York Eye & Ear Infirmary, which has implemented its own financial assistance policy.